Blog Post

How To Deal With Social Media And Email Accounts After Death

Engage Team • Dec 05, 2016

The process for dealing with post-mortem web accounts is a new challenge for those experiencing the loss of a loved one. The average Internet user has over 25 online accounts according to a Microsoft study. Almost everyone uses the Internet in some way, and of those who use the Internet, 72% have social media accounts. These accounts — along with other digital accounts such as online banking and email accounts — need to be managed after a person’s death.

State Laws

Virginia, Connecticut, Rhode Island, Oklahoma, Indiana, Nevada, and Idaho are the only six states that have laws in place to designate control over digital accounts after a person has died. Generally, the state laws simply require companies like Facebook and Google to hand over access to these accounts when a representative of the deceased provides a written request. Some of the state laws only apply to email accounts, leaving confusion about social media and other password-locked accounts.

Company Policies

To compound the complicated nature of this issue, many of the sites themselves — Facebook and Twitter, for example — retain some rights to the content posted by the person’s account. Thus, these companies are making their own rules about how to manage post-mortem accounts.

Twitter

Upon the death of a Twitter user, the company provides a form for requesting account deactivation. This form must be filled out by the deceased’s estate executor or a verified immediate family member. Twitter also requires a copy of the death certificate and a copy of the ID of the person requesting deactivation. The company will not provide access to the account for anyone — they only offer the option of deactivation upon death.

Facebook

Facebook has the same policy as Twitter regarding access to accounts of the deceased. They will not allow someone to actively use the deceased’s account, but (unlike Twitter) they provide an alternative to simply deleting the account: a memorialized account. These accounts provide a digital memorial by maintaining the shared material of the deceased user and sometimes allowing friends to comment and share on the memorialized page. The memorialized account is locked out for any user other than the legacy contact , who can post additional information (such as funeral plans or final messages) but cannot change other parts of the profile.
Facebook makes it possible for users to pre-arrange memorialization or deletion of their profile upon death in the website’s settings. If your loved one hasn’t arranged this, the company’s policy is to memorialize the profile. If you’d prefer the account be deleted, Facebook has a specific form for this request. To expedite the process, they recommend providing a scanned copy of the death certificate.

Google

Google provides an opportunity for loved ones or estate executors to close Gmail accounts, but they are very concerned with privacy. They will not provide login details and requests for information from a deceased person’s account are decided on a case-by-case basis.
Google has a tool for users to designate the plan for their account after death. The Inactive Account Manager will alert a person or share certain data when your Google accounts (such as Gmail and Blogger) have been inactive for a certain amount of time. You can also instruct the Inactive Account Manager to shut down your account after a specified period of inactivity.

The Importance of Planning

Digital accounts are a modern-day issue that needs to be addressed in estate planning. If your loved one has provided pre-arrangement for the funeral, this information should be a part of that planning process. Encourage any internet users to assign a point person for their digital accounts. They should provide this person with written permission to manage their accounts after death, a list of all websites, usernames, and passwords, as well as detailed instructions on how to manage the accounts post-mortem.

By Engage Team 19 Nov, 2018
While there are certain standards of etiquette that apply to all funerals, the funeral process at a national cemetery is slightly different than a traditional cemetery. Knowing what to expect at a funeral or memorial service can make the process more comfortable for everyone involved. If you are going to a ceremony for a deceased veteran at a national cemetery, here is what to expect. National Cemeteries Don’t Host Funerals It’s important to be aware that national cemeteries don’t have the facilities to host traditional funeral services or open-casket viewing. Sometimes, families will choose to have a funeral prior to the ceremony at the national cemetery. The service that is held at a national cemetery is called “final committal service” and it is held at a committal shelter. When you arrive at the national cemetery, there will be an official to direct you to the proper committal shelter (there are often several of these shelters at a national cemetery). The final committal service usually lasts less than half an hour and can include (or not include) military honors . Flowers At most national cemeteries, it is appropriate for the family to provide flowers for the service. These will often travel with the urn or casket from the committal shelter to the gravesite and ultimately be placed on the filled grave. Each national cemetery has an individualized floral policy, so it’s important to confirm that your arrangement is welcome. You Can Visit the Grave... Later Funeral attendees are welcome to visit the grave of the veteran after the work day is over, but not immediately after the committal service. Arlington National Cemetery is Differen t Arlington National Cemetery, which honors between 27 and 30 deceased veterans each day, has a slightly different process. Attendees will meet at one of four meeting points in or around the cemetery and should plan to arrive between 30 and 45 minutes before the service because of security procedures. Arlington National Cemetery often has funeral processions and military honors can be performed at the gravesite, unlike other national cemeteries. During the honors, which are performed after the graveside service, the family will stand but other attendees are free to sit. After honors, an Arlington lady may present a card of condolences. This is the conclusion of the service and attendees will return to their cars.
By Engage Team 06 Aug, 2018
Poetry is an ancient form of written word that can bring immense comfort in times of grief. Death and loss are timeless subjects that have been explored by some of the greatest poets in history. If you have been asked to speak at a funeral, these poems can make excellent choices for readings. They can provide comfort and light during a dark and challenging time. 1. Death is Nothing At All by Henry Scott Holland Henry Scott Holland was a Professor of Divinity at Oxford and a canon of Christ Church in the late 1800s and early 1900s. This poem wasn’t a poem when it was first read, but a sermon written by the professor after King Henry’s death in 1910. The poem imbues listeners with a comforting sense that, though the deceased is gone, they are still close in heart and spirit. 2. A Child of Mine by Edgar Guest A deeply religious work, this poem is written from the perspective of Christ as a message to those who have loved the deceased, his child. It celebrates the honor of loving and caring for someone while they enjoy their earthly life, while also providing solace that the deceased has moved on to be with his Maker. 3. If I should die by Emily Dickinson Emily Dickinson is a recognizable name and her short, sometimes tragic, poetry has resonated with readers for centuries. This brief piece uses imagery of the natural world—“If birds should build as early/And bees as bustling go,”—to remind the audience that the world keeps turning. Death and loss can feel enormous and all-consuming, and this poem is a small, beautiful reminder that life goes on even as we experience grief. This idea is hopeful, because it means that we may someday be able to return to normality, if a bit changed. 4. Do Not Stand At My Grave And Weep by Mary Elizabeth Frye Like Death is Nothing At All, this poem reminds the reader that, though the deceased is gone in body, they are still present in spirit. This idea—that we carry our loved ones with us through experiences like feeling “the gentle autumn rain” or seeing “the diamond glints on snow,”—is a popular one that provides closure and peace during the sad occasion of a funeral. 5. Nothing Gold Can Stay by Robert Frost Another recognizable poet, Robert Frost was deeply inspired by nature. This poem outwardly appears to be about the seasons, which always change. It highlights the march of time that none of us can escape. This poem is a popular reading for funerals because it parallels the deceased with something gold—a good friend, a dear family member, no matter how loved, can never stay forever. 6. O Captain! My Captain! by Walt Whitman Another popular choice for funeral readings, Walt Whitman’s O Captain! My Captain! was written after the assassination of Abraham Lincoln. This poem, a bit darker than the previous ones on this list, still carries a sense of honor for the deceased. It is a popular choice for veterans or those who have worked together. While some of the images in the poem are forlorn, there is also a sense of celebration and positivity to the achievements of the deceased: “For you bouquets and ribbon'd wreaths—for you the shores a-crowding.” 7. Dirge Without Music by Edna St. Vincent Millay This poem is a very relatable one for a funeral. It is about the reluctance to accept death, despite its inevitability. Readers of this poem make positive associations with the deceased through lines like, “Gently they go, the beautiful, the tender, the kind/Quietly they go, the intelligent, the witty, the brave,” while also acknowledging the difficulty of loss. The Right Poem for You These are some of the most classic choices. While you might want to find a new or unique poem to read at a funeral (or even write your own), there can be immense comfort in a reading this is familiar to you and the audience. Choose a reading that resonates with you and brings you peace, and it is sure to be a wonderful addition to the funeral.
By Engage Team 23 Jul, 2018
The program is a small and easy-to-forget part of a well-planned, organized funeral or memorial service. Sometimes called an order of service, the funeral program is a simple brochure or pamphlet that you hand out to guests. This document outlines the process of the service (what will happen) and sometimes includes a brief overview of the life milestones and achievements of the deceased. As with many features in a funeral or memorial service, programs are not “required,” but they can be a pleasant feature that honors the deceased and provides attendees with happy memories. If you decide to create programs for a funeral service, here are some tips. Do It Yourself or Outsource While planning a funeral is often an overwhelming duty, you might be able to find time to make your own funeral programs. Sometimes, outlining the life of your loved one can even be therapeutic and healing. It can also help you visualize the process of the funeral or memorial service, which can be comforting. If creating the program sounds too difficult or you just don’t have time, you can also outsource this duty to a printer or online service who will create and mail you the programs. You will still need to provide the information to be included in the program and an image of the deceased. The printer will also want some guidance about type of paper, art to be included, and font for the program. What to Include in a Funeral Program A funeral program is often a folded document, much like a greeting card. In this style, the cover includes a large image of the deceased, their name and life and death dates. The inside pages are for the obituary and the order of events for the service. You can also include copies of scripture readings or poems that will be delivered at the service. Another option, which also saves money, is to create a one page program. In this style, you can include a small image of the deceased at the top of the page, their name and life dates, and the order of events. You also have the option of including a short obituary on the back on the page, but it’s not necessary. Here is a short checklist if what to include in the funeral program: An image of the deceased Their full name Dates of birth and death Order of events for service Obituary ( click here to read more about how to write an obituary) Funeral Program Templates If you’ve chosen to create and print your own funeral programs, templates can be very helpful. There are plenty of places that you can find these. Canva is a free website that allows you to download templates, enter your personal information and add design elements. QuickFuneral.com also offers a variety of templates that you can download and edit. While you are free to simply use Microsoft Word or another text editing software, templates can offer a more professional, polished look for your funeral program. Are Funeral Programs Important? Funeral programs can provide a more organized experience during the funeral for guests and the family of the deceased. During a time of grief, organization and simplicity are important. But the creation of a funeral program shouldn’t be a burden or another source of stress. If you have time, the program can be a useful addition to the memorial service, but it shouldn’t upset you further during a time of grief. Make the right decision for you and your circumstances when it comes to creating a funeral program.
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